Council Coronavirus Hotline: For vulnerable residents

March 31, 2020

Tower Hamlets Council has set up a new phone line to support residents that have been identified as being extremely vulnerable and at the highest risk of severe illness from COVID-19 caused by coronavirus.

Phone line

People at the highest risk of severe illness from coronavirus and extremely vulnerable residents can call the council 020 7364 3030.  It will be open: Monday–Friday (8am – 8pm), Saturday (10am-5pm) and Sunday (10am-4pm).

This number is for Tower Hamlets residents, their families or their carers to let the council know if they have any urgent requirements. The line can also be used to discuss any concerns around social isolation and help people may need with food supplies, access to medication or worries about debt for example.  It can also be used by other vulnerable residents that need help during this difficult time, including the very elderly, people with disabilities or those self-isolating with underlying health conditions.

Online form

All other residents who are not classed as being at the highest risk of severe illness from coronavirus or who are not extremely vulnerable, should use the new online form to let the council know about their situation and any help they may need while isolating and managing their care.

For more information, please visit the council website here